Tags: sry no orders of wank 5 mins before clos

teddy

Target's LACK of service causes trampling?

Check out a video recorded this morning on Black Friday at a Target in the city of Buffalo, NY:



You can also read the news story that goes along with it here.

Now luckily for me, despite living in Buffalo, I was nowhere near the scene of this fuckery at the time it happened. However, watching this video and reading the article ... I really can't help but think that this is Target's fault. Let's face it, yes, these people ARE putting themselves at risk ... however, Target knows full well the kind of mass hysteria Black Friday creates. Looking at it from a sane person's perspective, why would Target choose to fling the door's open and then let it be every man for himself? Why not make people form a single file line OUTSIDE then bring them in 10 people at time to ensure that there is no bum rush? Or even hand out doorbuster passes to the people in line first? Furthermore, in the video once it's clear that there was a problem with the line, and the people getting trampled were SCREAMING for help, it takes a good 15 seconds for ONE security guard to briskly walk over there to see what the problem was. Is Target, a multi-billion dollar company, really not capable of hiring more security on ONE day a year? REALLY?

So, discuss ... what do you think, Target's fault ... or customers should know better than to act like animals?
Benny and Joon

Bad service is getting no service at all

On July 14th I was having an early birthday lunch with my Grandparents in Ocean City. We drove separately so I left a few minutes before them. About a mile down the road my front left tire goes flat. They pull up behind me and wait with me while a guy from Exxon comes to fix it. He gets there and changes the tire in about 20 minutes, yay awesome service Mr. Exxon Man. He tells me I should only go about 50 miles on the spare and that I actually need 4 new tires. Well, there goes my birthday money!

We decided to go BJ's in Millsboro, DE. My Grandparents followed me in case something else happened, they're awesome. I get there and the guy behind the desk is with someone else so I wait. At this time it's around 5:00. I look at the hours and they're open until 7. Around 5:15 it's finally my turn and I tell him I need 4 tires. He then tells me he gave the last service appointment to the man in front of me. Apparently there's 1 tech left for the day and he's their slowest so it will take him until 7 to finish the guy in front of me. I was seriously about to cry, as dumb as it sounds. So I ask how about just 2 tires. No dice. I tell him I'm driving on a spare and I don't know how much further I should go on it, maybe 20 miles. He gets a weird look on his face and tells me that as long as I don't go 70 miles an hour I should be fine. How far I can or cannot go on this spare tire is not the freaking point. At this point I'm expecting my Grandma to rip into him because there's no way it should take that long but she doesn't. She'll scream at Apple to replace a broken iPod but not to get me new tires? Help me, Grandma! Lol, anyway.

From where we were, I live over 40 miles away. By the time I got back there, no place would be open. I also work over 40 miles from my house and I had to work the next day. I need tires NOW. There's another place down the road but I was sure they close early but I ran to the car to get my phone anyway. I call, and thank God, they close at 6. I ask if they had time to do 4 tires and they told me if I showed up at 5:58 they would still do them. I went over there and they were done in about 20 or so minutes. So thank you for saving me Gulabs Tires!

They were shocked that it would take someone 2 hours to change some tires. I really feel that if you have a tech that slow that you're turning away business he should be retrained or let go.

ETA: He was the only car in front of me and was getting 4 tires replaced.
SDB

We're Closed!

So I'm unsure whether to post this or not seeing as part of it was caused by my own (unknowing) customer suckiness, plus I have a tendency to be overly idealistic about things like this, so I also tend to get overly irked, but here goes:

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Wow! Thank you for calling Dominos!

Small but annoying.

I called Dominos last night and asked them what time they stopped delivering. They said 11pm.

It was 10:15 pm.

I tried to place an order but they said I had to call a different number. I called that number, which said to listen to the specials or  press 00 to place an order. I pressed 00 and was instantly disconnected.
Repeat this performance for five or ten minutes, and then decided to just wait through the recording. It ended with "the next available team member will be right with you!"
I was then disconnected.
Called back. "...will be right with you!" Disconnected.
Called back. "...:"Disconnected.
Called the first number I had called and they repeated that I had to call the number that kept hanging up on me.
Called back."...:" Disconnected.
Called back one final time at a quarter to 11 and wow imagine this, they answered!
"Thank you for calling Dominos, we're no longer taking orders."

I really think they were just hanging up so they wouldn't have to take anymore orders that night.
It's supsicious to me that the recording worked fine right up until any point that would mean placing an order and that when they finally did answer it was because they werent' going to have to do any work.