Come on, Amazon, you had ONE job!

Amazon does it again.

My package was supposed to be delivered this coming Monday. USPS is closed Monday, but I thought "LOL it's a big package, they'll surely ship it UPS, Fedex, DHL, Amazon, or any other company that's actually open on Monday".

Guess which option they picked? USPS! OF COURSE!

So now I'll have a monitor sitting in front of my apartment door (if USPS even gives enough shits that day to get it in front of my door), begging to be stolen all day on Tuesday. If USPS even bothers to deliver it.

Good job, Amazon.
Michael links lip

(no subject)

So I had to switch insurances this year and my premium went up more than 200 dollars. But at least I'm getting reasonable coverage. The problem happened when I went to pay my February premium. I was able to pay my January one with my credit card, just fine. But when I went to pay February, there was only options for debit card or bank account transfer.


So I called them, and I found out that this is their policy. Only the first payment can be made with credit card and the rest after that cannot be. Only I was never told that. It was not on the information on the health marketplace, on the insurance website, or on any information I got. And now I'm stuck. I'm living with my parents at the moment, so their paying my insurance. And this makes it extremely difficult for us.
King, Writers, Meyer, Rowling, Tepper

Grrrrraaaaaaaaaaaaaaaarrrrrrghhhhhhhhhhh

The Event


My phone was stolen near my student accommodation the other evening.  I went for a walk around the block, to my step goal (I use vivofit), and someone on a bike snatched it out of my hand.  I screamed “thief!” and chased them down for two streets, until they turned two corners and lost me.

My first feeling was this is ridiculous.  During Welcome Week, we’d been warned that this was a method of theft that occurred in the area, and I’d thought it was ridiculous then, when I’d first heard about it.  Having it done to me was embarrassing.




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oxygen

You know, I think that should have been free...

So, my friend and I ordered pizza last night from Pizza Hut. We placed the order at about 6:30pm, with a delivery time given of 7:05PM. Well, that time came and went. I figured that since it was a Saturday night, they might be really busy, so I gave them some more time.

After twenty minutes, though, I called their customer service line just so I'd: a) know where it was; b) get a time on when it would be delivered. Ten minutes on hold later, I got someone. They couldn't pull up my order nor could they get a hold of the store – she said that they weren't answering the phone. She explained that it's been a very busy night, so I should just wait and give them a little bit longer. I thanked her, hung up, and waited some more.

An hour after it was supposed to be there, I got fed up and called again. This time, I spent nearly forty minutes on hold, listening to the same annoying loop of advertising ad nauseum, before someone picked up. The guy was super helpful, he pulled up my order, said that it was unacceptable that it had taken this long, and that my order was in the system and hadn't moved. He got a hold of the store, then put me through to the store.

So, why didn't I get my order? Turns out, according to the lady at the store, that they had cancelled my order and not told me that they had done so because one of their delivery drivers said my address wasn't in their delivery area. Now, that's BS as I've ordered from that location before with no issue. She said she could reorder my order and we'd get it in half and hour and we'd get a discount.

Pizza finally arrived at 9:30PM. We got our discount, but honestly at that point? I really think that it should have been free.

AMAZON!!!!!

Amazon offers "Free Same Day Shipping!" in my area. This means when you check out, it shows you the stupid countdown and has the options for shipping, one of which will say:

Get Same Day Shipping!
Guaranteed by (TODAY'S DATE)

Today, I put an item I needed to get into my cart (a $7 purchase) and noticed that it had Free Same Day shipping on it ("Want to get your item by today, Dec 8th? Order within the next 2 hours and select Same Day shipping at checkout!"). Well, shoot, I'd like to get this today, so why not! I put an additional $32 of bullshit I didn't need into my cart, made sure it could all go Same Day, and went to checkout.

I see that there's only 1 MINUTE AND 57 SECONDS left to get it "Same day shipping! Guaranteed by today, Dec 8th!". Because of the urgency, I don't take a screencap of this page and pound that order button!

A couple hours later I realized I hadn't received a shipping notice. Turns out that at the last second Amazon swapped "today" to be "tomorrow."

This is the second time that this has happened to me. The first time the rep told me that I was lying, and that the checkout showed me tomorrow's date. This time, they just said I was "confused" and that "Same day just means it's delivered the same day it's shipped out." Which is not what Amazon's website shows anywhere they advertise it. Bait and switch, anyone?

So I tried to cancel my order... Of course it's too late to cancel it, so I'll have to refuse the package. Except I won't be home to refuse it.

I hate Amazon. Definitely not renewing my Prime membership next year. And since their system claims that they said Dec. 9th instead of 8th at checkout (which it most certainly did NOT), I don't even qualify for getting a free month of Prime for the trouble (per their TOS of guaranteeing on time delivery). :C

Also, is it just me, or does it seem like the Prime music selection is shrinking thanks to their Music Unlimited service?
  • charuby

Internet bad service turned good

My fiancee and I moved recently. We looked for some internet deals online and found that EE was the cheapest one with relatively good reviews, so we went with them. The hub came first, we read the instructions, turned it on and waited for the internet to come on, which was scheduled for 21st November. It came and went, no internet. The next day my fiancee phoned EE and the rep told him that the problem wasn't on their end, it was BT, the company that the phone line is with. He put my fiancee on hold while he dealt with an agent from BT. He got back in touch and said that BT told him there was a problem with the phone line and that BT would get in touch to schedule an engineer to come out, within 2 days. We waited, and the deadline came in went. I phoned up a day after the deadline and got another rep from EE. He put me on hold while he talked to an agent from BT and when he got back to me he said that BT were able fix the phone line remotely and that it would be on my midnight the next day. It was approaching 9pm the next evening and my fiancee phoned again. He got another rep who told him he could 100% guarantee that the internet would be on in a few hours.

Cut to this morning. No internet. So much for a 100% guarantee! Why anyone would say that to a customer over the phone is beyond me. The calls are recorded. Why promise something that you obviously can't keep? We phoned up EE, who re-directed us to BT. My fiancee talked to BT himself this time and guess what? There was no record of anything regarding our problem. BT redirected us to EE again. Luckily for us, we got a rep who knew what she was doing and put customers first. She pulled up our account and found out that there was some information missing for our router. She gave us a website that could be accessed offline, which came up with all the info on our router. There were some blank boxes that needed to be filled in, like a password and some codes. And voila, we had internet. She was so helpful, we asked for her name so that we could give credit to her. I'm pretty sure we made her day. She made ours too.

So after shocking bad service, we ended up with good service and have finally got the internet :)
Carmen Hiding

Frontier Communications

I've been having a lot of trouble connecting to the internet with my laptop. I tried lots of different fixes, and nothing worked. So I finally called Frontier, our internet provider, on Thursday September 29th. They have me run a few tests and determine I need a new modem. The tech I'm talking to says it should arrive Monday the 3rd. Great! Problem solved. Or so I thought.

Monday rolls around, no modem. I call Frontier, and the person says delivery can take 3-5 days. Give it a couple more days.

Wednesday the 5th comes, still no modem. I call again. I find out that their department who tracks packages is in Florida, and they are being evacuated as I was speaking due to the hurricane. They ask me to call back the next day. (Note, this is not bad service as they cannot control the weather.)

Thursday I finally feel like I'm getting somewhere. The guy I speak with says it doesn't look like a modem was ever mailed out (WTF?!), but he'll overnight me one, and it should arrive Friday or Saturday at the latest.

It's now Saturday, and guess what? Yep, no modem. So I will be calling them tomorrow. Again. Sigh. At least last time the guy gave me the number for his direct line so I won't be talking to a new person this time.

(no subject)

Dear Real estate agent,

I'm sorry, but trusting to the '3 p's' of home selling does NOT work when said house is on a quiet back street, where NO ONE EVER GOES EXCEPT THOSE WHO LIVE ON THAT STREET. Posting on facebook, fine, posting signs, fine...praying for someone to pass by? Not so fine.

For four months, I've been hoping you would get off your ass and DO something. You barely even CALLED me. I had to stop by the office, call YOU, I even began calling those numbers of people who said they would 'buy any house, any condition' You wouldn't even TALK to them to BARGAIN with them.

Yeah....we lowered the price, but you never even posted that. Now, I've got someone who hustles, and will call people and bug them. No, my house isn't the worlds greatest. It also isn't a flop, or horrid place. You, or your agency must have had SOMEONE who could have been looking for a place like mine. As far as I can see...you didn't even try.

So....to your request for my input on how you did? No review is better than the crap ass one I should give you.

Thanks for nothing.
Michael links lip

Apple or University bad service?

I am so pissed off right now I'm actually shaking.

So, I have a Skype job interview tomorrow. And of course, my power cord would choose the day before to die. So I made an appointment at the Apple store. I purchased the computer in September, 2014, and I received it in October, 2014. And I purchased the 3 year Apple Care protection plan, so it should have been covered.

However, at the store the computer was coming up in their system as purchased in May, 2013 for some reason. So the Genius Bar employee went to the back for a while to contact someone. She comes back and tells me that because I purchased the computer through my school's education discount program, the school somehow purchased the computer in May, 2013. Even though it was new when I got it and made to my specifications. Even though I purchased through the Apple website, just with the school's discount.

She insists that this means that the protection plan that I purchased in 2014 actually started in 2013. So my computer is no longer covered. So I payed for more than a year of a service plan that I couldn't use. I'm pretty sure that's illegal. And I'm also pretty sure she's wrong about the school purchasing my computer a year earlier.

But I'm not sure what to do. I had to go ahead and buy the new power cord because I need it for tomorrow. So I don't know who I contact or what my next steps should be. She insists that my school is to blame and I should contact them. But my school had nothing to do with the purchase other than allowing me to get a discount.

Edit: Update

Went back to the store today with my mother (because she's much better at being forceful than I am). Asked for a manager. Brought all the receipts. He looked into it and figured out that when I bought the computer and the serial number was entered into their system, somehow it was entered in at the space for my previous computer, not this one. The weird thing is that one was bought in early 2011, not 2013. He wasn't sure where the genius bar employee got 2013 from. Sounds like she was pulling an explanation out of her ass honestly.

Anyway, he refunded me and also fixed the system so this problem won't happen again.