To wit, althought I knew that my annual physical was coming up, I did not call to confirm and they did not call to remind me. They called to let me know that I'd missed my appointment.
You know something? They were right, I was wrong. I called to reschedule, knowing that they were going to charge me a missed appointment fee and completely willing to pay it. I guess the receptionist thought I was trying to get out of it.
Me: Sorry I missed the appointment. I booked it a year in advance. (Which, btw is true. And why I didn't have the date at my fingertips.
Her: There's a missed appointment fee.
Me: Not a problem. Booking that far ahead it slipped my mind.
Her: That's not OUR problem, etc. etc.
Doubtless she deals with a lot of customers who are trying to get the fee waived. I'm not one of them. I don't usually miss appointments, heck I don't usually BOOK appointments apart from my yearly physical. I'd consider switching doctors, but there's a shortage of family practitioners in Ontario right now, and she's a darned good doctor.
I just didn't appreciate the preemptive first strike on the part of the receptionist.