Esther-Channah (dragonbat2006) wrote in bad_service,
Esther-Channah
dragonbat2006
bad_service

I know she probably gets this a lot but...

OK. Let me be the first to admit that I was at fault. My dentist's office spoils me. They call me up 2 business days before I'm scheduled for an appointment. I realize fully that this is not their responsibility, it is a courtesy that they do not have to extend. Unfortunately, it led me to expect a level of service that is not extended by other health-care practitioners.

To wit, althought I knew that my annual physical was coming up, I did not call to confirm and they did not call to remind me. They called to let me know that I'd missed my appointment.

You know something? They were right, I was wrong. I called to reschedule, knowing that they were going to charge me a missed appointment fee and completely willing to pay it. I guess the receptionist thought I was trying to get out of it.

Me: Sorry I missed the appointment. I booked it a year in advance. (Which, btw is true. And why I didn't have the date at my fingertips.

Her: There's a missed appointment fee.

Me: Not a problem. Booking that far ahead it slipped my mind.

Her: That's not OUR problem, etc. etc.

Doubtless she deals with a lot of customers who are trying to get the fee waived. I'm not one of them. I don't usually miss appointments, heck I don't usually BOOK appointments apart from my yearly physical. I'd consider switching doctors, but there's a shortage of family practitioners in Ontario right now, and she's a darned good doctor.

I just didn't appreciate the preemptive first strike on the part of the receptionist.
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