Mikazuki (naishinnou) wrote in bad_service,
Mikazuki
naishinnou
bad_service

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Fireplace repairman

It's not really BAD service (more like WHAT service?) but it definitely was not good service either.

Our fireplace has never been professionally cleaned since we moved here nearly three years ago so I asked the hubby to make an appointment to get it cleaned and repaired (the flue stays open). He called three weeks ago and the earliest available date was for today at 8 AM. So the hubby decides to take the morning off to wait for the guy because the other day (Wednesday) the glass insert shattered sometime over the night. The fire place is a insert but it's not gas nor wood pellet. It's an older model that takes wood logs like a normal fireplace but it's exactly like a wood pellet or gas insert.

At any rate, 8 AM came and no guy. 8:15 AM and we thought no big deal the guy is probably running late. Still no guy and no phone call at 8:30 AM and by 8:45 AM the hubby got fed up and said he was going to work at 9 AM if the guy didn't show up by then. He called their office three times but he ended up with a busy signal each time.

Here it is 9:15 AM and the guy FINALLY shows up saying he's behind schedule. I tell him that my hubby already left but I can show him the fireplace and explain to him what needed to be done. Instead of coming in the guy tells me, hurriedly as he's starting down the steps, "Oh that's ok. You can call and reschedule. I'm behind on my appointments today." I'm thinking, "WTF? You're over an hour late here and you're going to get on schedule by blowing us off? The appointment was made THREE WEEKS AGO and most likely it'll be another three weeks before you get back out here!" Instead I yell after him (because he's already near his van that's parked in the street) that he can do the work and I can tell him what I needed done. Instead the guy shook his head and said to reschedule.

I could have gone back to bed and still be under my nice warm blankets right now if I knew you weren't going to work on our fireplace!
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