"We're out of lids."
Oh, well it would have been nice to know that WHEN I PLACED MY ORDER, or at least when I paid at Window #1. What the he** am I supposed to do with a lidless coffee cup in a moving car?
"If you'd like we can put in a commuter mug for you--they're $8.95."
Ugh, no. I ain't payin' $10.00 for coffee. I ended up having to just dump out the coffee to avoid spillage, thereby wasting my $1.05, and buying yucky gas station coffee instead.