She's Dangerous (wbatpoaginar) wrote in bad_service,
She's Dangerous

Bad service with a happy ending!

My mom and I hate to shop. We realize it's a necessary evil, so we generally wait until we have to pick up several things, and venture out for an entire day. This particular day we were both after practical fall work shoes, whatever makeup items we'd run out of respectively, a closing gift for one of her clients, a few books, and new pillows. Since we prefer to do our shopping marathon style we also do it in comfort. Jeans, a hoodie, and sneaks for both of us.

The day had started wonderfully, when we popped into a Clark's shoe store in the mall. There were two employees, and we were the second customers to enter the store. Mom finds a pair of shoes she thinks she can manage to show houses in without screaming bloody murder, I approve of her decision. We ask for a 9. And we wait.

A few more customers come in. The man who waited on us comes out, sans the shoes, and starts assisting other customers. We ask again for the 9. He huffs at us, but comes back with them.

They're too small.

We wait some more. When we realize nobody is bothering to find out if they fit correctly, I approach the same man and ask for a 9.5 in the same shoe. He *sighs* at me, and snatches the box out of my hands. We wait. Mom really liked these shoes, and finding a pair of shoes that are cute and practical for running around with clients all day isn't easy, so we continue to wait. Three people who came in after us are assisted, and our salesman is literally fawning over a woman who came in after us, and in that time has tried on no less than 6 pairs of shoes.

Finally Mom, looking hurt, just wants to leave. We do.

We wander down to Macy's to visit our respective makeup counters, and decide to hit the shoe section there. Can't hurt, right? They're having a great sale, but they're severely understaffed - just one poor girl at the counter. Boxes of shoes that were tried on but not bought are strewn everywhere. Thus, to try on shoes, people are waiting in line at the counter with the shoes they'd like to try. I grab a pair, mom grabs 3 we wait. The girl behind the counter is extremely appologetic about the wait when our turn comes, and offers several options to Mom when one of the pairs of shoes she chose isn't available in her size, all with a (slightly but understandbly frazzled) smile.

We bought all 4 pairs.

Macys = 1,867,524
Clarks = 0

Bad service is ignoring average dressed customers for well dressed ones. GREAT service is taking a terrible situation, and doing everything for the customer you can given the circumstances. People will wait for you if you're worth it - we waited in line for 20 minutes TWICE - once to try shoes on, once to pay for them, both times with smiles on our faces.
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