louise danger (alethiometric) wrote in bad_service,
louise danger

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i think someone's stealing my packages

i ordered a movie (well, two actually) from amazon about a week and a half ago. they were supposed to be mailed to me at campus, where there's a system of package registration in place. basically, package comes in the mail, someone at the front desk logs it in the aptly named package log, and i come to pick it up and i (and the desk assistant) sign off that i received it.

the day before i left, a wednesday night, i had a package from my mom. this was the 11th. (it had halloween candy in it.)

according to amazon, both packages were delivered over this past weekend. no big deal, i thought - i'll just pick them up when i get back to campus (this weekend was my fall break). but when i opened my campus mailbox, i only had one package notifier (a little card with my name, mailbox, and package number written on it). i took it to the desk and thought that maybe they'd combined my two little (dvd-sized envelopes) packages into one. whatever. but they didn't - i only had the one movie.

i double-checked amazon. this one had been shipped a day later than the one which is (atm) missing.

when i asked the girl at the desk right now about it, she said that i'd signed off on the only two packages that were in the book for me since the apparent delivery of the missing movie.

is there anything i can do? i think someone at the desk stole my movie. :( i'm thinking about going downstairs and saying "okay, on the 11th i signed for the package from my mom. since then, two packages arrived for me, but only one is in the log, and i signed for it." how can i prove that this package arrived when they have no record whatsoever of it?

edit: well, i talked with two of the desk assistants this afternoon/evening. one kind of went fisheyes on me and didn't do much, so i came back later and asked the second girl, who not only looked through the entire package log but looked at every single package behind the desk. when she still didn't find it, she had me write my information on the sheet i had printed (amazon's "where's my stuff?" page) that had the tracking number and delivery time. they're going to figure out who was on duty that day, at that time, and see if that person remembers signing for it. they're also going to check at the other residence hall in case it got sent over there accidentally.

here's hoping. =\

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