An Ethel Among Mermans (thornwolf) wrote in bad_service,
An Ethel Among Mermans

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I am officially never using FedEx again. I've had issues with them before for the same thing, but this does it.

The first story involves me having to overnight medication to my dad from California to Arizona. One state over, four hours away. It took 3 days and arrived on the fourth day. I could have driven it over myself, and he wouldn't have had me overnight it if it weren't important (heart medication..he was under a lot of stress and thought he packed it but he forgot).

The main story I'm going to talk about happened a couple days ago. I ordered something online from the US that I needed needed needed ASAP the next week in Germany where I was staying before I returned back to the states. I paid for "next day air". I got a notice in my mailbox in Germany that they attempted to deliver it to me sometime in the afternoon 4 days from when I ordered it. It couldnt be delivered the day before because it was a holiday in Germany (reunification day), but still..4 days for next day air? The day before the holiday was a weekday, they could have delivered it then!

So I called that day and asked if they could come by the next day and deliver it. They said they would show up between 10-12. They didn't, so at 3 PM I called and asked where they were, they said they were going to be running late. They never showed up.

The next day I asked if they could please drop it by, they said they would. Again, no show. The next day they finally showed up, A FULL WEEK AFTER I ORDERED THE ITEM. I paid for "Next day". If I wanted it to be delivered a week later I would have ordered slow boat to China shipping and saved myself 20 bucks. The whole shipping charge was 37 bucks and some change for next day and I didn't even get it next day.

So I call from Germany and tell them the story about what happened. They said "ok lemme take down your information and well call you back to give you your money back". They never contacted me.

So I get back to the states and I call them up and the guy looks up my info and he says that its "not their problem that it was a holiday in Germany and that Im not eligible for the money back guarantee because they didnt break their promise". He said that it was technically in Germany on the date promised, even though it was not at my doorstep, and it was my fault for not being there in the early afternoon to receive it on a weekday (what? people work!). I explained to him that this does not excuse the fact that I specifically stayed home all day the next day because they promised me theyd be there. I stayed home the next day after that because they said theyd be there, both times they didnt show up.

I finally asked to speak with his manager and after much arguing she said she'll give me a credit. But jeeze, I am never ever EVER using FedEx again.
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