Jen (jenria17) wrote in bad_service,
Jen
jenria17
bad_service

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The Hospital

So I ended up in the hospital (first time ever) this week for abdominal pain. I was sent to the ER by Urgent Care (since I'm in college, and don't have a doctor within 300 miles, and worse, since I'm splitting my time between two colleges, neither Student Health Center will see me, but that's a whole different post)because they thought it was my appendix. Turns out it wasn't, they don't know what's wrong with me, but they're reasonably sure that they ruled out anything that will kill me...
The bad-service highlights that I noticed through the drug-induced pain:

1.) You are a sterile environment -- so why oh why are there dustbunnies bigger than my puppy around my bed? (This is in the ER)

2.) 9pm-6am are not typical construction hours. I am sick, in pain, and there aren't enough narcotics in the world to drown out a sander used on the floor above my head!

3.) Please don't tell me I'm going to my observation room from the ER in 15-20 minutes, when you really mean 2 hours.

4.) When you overestimate by an hour and a half, please don't try to put other patients in my ER room (for some reason, the ER has rooms, not curtained areas, but there's one bed and one IV, and I'm not giving up either!)

5.) Don't say "I'll go check, I'll bring that right now" or any varient thereof, and then go home without informing your replacement. Especially when you've been feeding me water for 30 minutes for a full-bladder ultrasound, and I'm telling you I have to pee right now.

6.) I know that after some percosets and a sleeping pill to get through the construction, I might be hard to wake. I am not, however, a fan of waking up at 4am with a needle in my hand because you needed a blood sample. Tap the shoulder, shake gently, THEN poke.

7.) After finding out my mom's a doctor, don't stop talking to me and call her. I dislike calling her to find out that I've got an ultrasound and 6 more vials of blood to give before I can just go home.

8.) My tummy hurts. Everybody's who walked in my room has poked it the last 24 hours. So if I get tense (guarded) when you gently touch it, don't tell me "it must be muscular" because you're not possibly touching hard enough to cause pain. That's the perk - you don't have to touch it for it to hurt! Oh yeah, I'm 24, I grew up in a medical household, I'm neither a.) a druggie in search of a fix, b.) hypocrondriac who wants the attention, or c.) dumber than a box of bricks. I know what an appendix, ovarian cyst, partialy obstructed bowel, and could even guess what the mesophatic lymphnoid-something or other is. I do not need drawings and a middle-school sex-ed lesson.

All in all, it wasn't a bad stay (well, for being in a hospital). My CDU nurses and techs were sweet and on top of it, and so was the PA. And I realize that the ER is hetic, but I thought the doctor (#7 and 8) was way out of line. This is by no means the *OMG worst bad service in the whole entire world!!11!!* but the little annoyances really built up. 'Pesially since there's still pain, and no answer, which is all I wanted in the first place..
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