Pav (pavlovskitty) wrote in bad_service,

Fuck you Direct TV

I waited a week for installation, and three hours after they were supposed to be here called to find out where they were. This began three hours of phone time, factoring hold times, and two disconnects. At the end, it was determined that the couldn't find which contractor had my installation, so they would have to reschedule in another week. I said no, to cancel the order.

Which was frustrating enough. But now here's where they can bite my ass. They're holding my $200 deposit. At the time I said to cancel the order, I was told it would be refunded in 3-5 business days. Today, business day 7, I call, and am told because it wasn't taken against a credit card, but a debit, they have 60 fucking days to refund it. And that I would have my $200 back BY NOVEMBER 22. It took them ONE HOUR to pull the money, but they can't return it for TWO MONTHS?

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