Living a Life of Chaos (kitashla) wrote in bad_service,
Living a Life of Chaos

In reference to my recent Time Warner post we now have phone service.

The tech came Sunday. Did he come between 8 and 12? No, he was actually an hour and a half late, which was a first. (And terribly ironic as I had given up on him coming and went to go take a nap. 15 minutes later he arrived, the bastard. *grin*)

He hooked up the phone and fixed the cable. The funny thing? How long he had to sit on hold in order to fix things.

What went wrong? He said miscommunication all over the place. And he said the reason we lost our digital cable was because when we called to ask them why we didn't have a phone yet back in the beginning, they decided not to charge us for the service until we did. Good plan, except they canceled our digital cable service as well.

My frustration with this is that when I called twice to tell them the digital cable service was out, no one seemed to notice that the service was turned off completely. They kept trying to "refresh" it? /boggle

Husband is going to call and raise hell so we get some sort of a credit. Tech didn't seem to think there would be any problem getting one.

The good thing is that this tech, along with every other one that we've ever had come out to the house, was friendly and knowledgable and moved quickly.

But at least I have a phone and can actually call people now.

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