christine (cme2694) wrote in bad_service,

misleading service...

In the summer of 2005 I started a year long master's program. Since I have student loans, they went into deferment - but rather than for just a year, I got a letter stating that they were in deferement until 2008. Wierd, but whatever.

I get a letter this past week from my lender asking which repayment schedule I want, meaning of course that a bill would soon be on it's way. Now, I have no problem paying the bill, but I called customer service to ask why there were conflicting repayment dates. The woman on the phone didn't believe me that I had a letter (two, actually. One for each 'group' loan) stating that the loans were in deferement until 2008 when the program ended in 2006 - which the lender was aware of from the start. Nowhere on either original letters did it state that 2008 was a 'tentative' date, that repayment would begin 30 days after graduation, or anything of the sort. I had assumed as much to begin with, but was glad that we could use this money towards my husband's student loans while mine were in deferment.

The woman on the phone with me was very short the whole time I was talking to her - maybe she was thinking that I was trying to scam them or something, I'm not sure. When I asked her for my account numer to put on the forms when I fax them in (I usually have them look it up by SS number), she said the numbers so fast that I only caught the first three. When I asked her to repeat them, I got a huge sigh from her as well as her repeating them as if she were talking to a child.

She ended up putting me on hold while she talked to her supervisor and then gave me a fax number to fax the original letters to. I'm not really sure what's going to happen with it, though. I am sure they will just blow me off, but it would have been nice if customer service had just said, "Opps, we made a mistake. Sorry about that!" and I'd be ok with it.
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