DirecTV....I recently decided to get DirecTV. Paid for the installation with my card through some various middle man, no problem. Then called DirecTV to receive service. Had to pay a $50 deposit, this would waive my first month’s bill. First months bill arrives within days, zero balance I toss it. I wait for second month’s bill....and wait....and wait. Realizing that it should have been due in the middle of the month I become more concerned as the month progresses. Finally yesterday I get a bill, saying that I owe for two months, and that I have a past due balance. I call the 800# only to deal with some automated system that goes in circles. The automated system gives me no option to deal with a live Op, in fact all it will due is give me payment options. I get online, pay them my past due balance, and send them a nice little note informing them if they make any more errors I will cancel my service. Do I get an apology? No, just some snarky little e-mail saying they sent to my address, which they forgot to add the apartment number to.
I do want to give a bit of gratitude to Basset Furniture Direct. Their sales people are very helpful, friendly and go above and beyond the call of duty.