Kelly (crazykellysexy) wrote in bad_service,
Kelly
crazykellysexy
bad_service

Georgetown University Hospital

Nurses
I was visiting my mom in the hospital today when a nurse came into take take her blood. My mom is very thin (from chemo) and she has had her blood taken a lot, so it is hard to find a vein they can use. The nurse is having trouble, so she yells down the hall to another nurse. The second nurse comes in and they both fumble around with the equipment, laughing and barely looking at my mom, much less her arm. They are talking about their friend's party, rent, how they are off in 45 mins but it's really only 10 mins because they haven't gone on break yet, and god knows what else- I was trying to ignore what they were saying so that I could focus on what they were doing with my mom's arm.

They must be talented at what they do, or else they're lucky, but they did manage to draw the blood without hurting my mom at all. That is the reason I didn't complain. My mom is too drugged to care what is going on around her... but if I had said anything about it, she would have been distraught over it for days. I can handle that type of behavior at Burger King, but not when your poking my mom with a needle and definitely not when you're already having trouble getting it done. It also makes me wonder what is going on when I'm not in the room.

I plan on writing a letter to a supervisor, if I can get atleast that information out of my mom without tipping her off. I won't demand that these people be fired or anything, but just that they re-evaluate their policies that allow that type of unattentiveness and unprofesionalism.

Parking Attendant
This really only got to me because I was just leaving the hospital and still heated about the nurses. I pulled up behind a man standing outside his Jaguar. The man was parked in the only exit lane, chatting up the attendant. They chat for atleast 4 mins. with my car very visibly waiting. After I pull up, the woman doesn't say a word to me. No "hi," no "sorry about that," not even "your total is." I hand her my ticket and a $20 and then she speaks. She asks me if I have a dollar. I tell her "No" Honestly, I DON'T have a dollar. But even so, it's not my responsibility to make change for her. If she doesn't have the $4 change that I'm owed, then that is her loss and she'll have to give me a $5. She doesn't take no for an answer and asks repeatedly. "Not even a dollar?" No, no dollar. I took this 20 out of the ATM just.for.you because you .only. take cash! (I didn't say that outloud.) She gets the picture, and hands me my change. A ten and four ones. She had the correct change all along. So, she made me wait and only wants to speak to me to ask a favor- a favor she doesn't need, but doesn't want to take no for an answer.

I would have let it go a minute after I drove away if I hadn't just dealt with those nurses.
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