Just quickly, I sometimes use my parents address as a mailing address even though I havent lived with them in years because I don't trust my mailman to get my mail to me. He sucks. Different bad service story though.
I just picked up my mail and found that I had gotten a letter from the MTA dated Aug. 14. The letter, which is signed by the person I spoke to on the phone, states that they identified the conductor and she was reminded that she needed to conduct (no pun intended on their part I am sure) herself professionally at all times. The letter-writer also apologized and it seems the matter is now considered closed.
That was actually more than I expected and I am happy to not have to make a visual identification or anything along those lines.