Exactly how bad this service was probably depends on your perspective... we were at BW3 on 50 cent boneless wing night, and the nearby parking lot was full, so we were prepared for them to be pretty busy. Ordering went pretty well, and we got our food quickly enough, but my brother had some wings on the hot side, so he drained his Diet Coke a few times. The first refill came quickly, and he finished that, so the waitress filled it again from a pitcher as she passed, without asking. He took a sip and recognized it as regular Coke. He can't drink that (because of the fructose), but the waitress was already gone. Cue a giant party entering and bumping him a few times as they move tables together. Don't cue the waitress returning to check on us or even glancing in our direction. Not that she seemed particularly occupied with the giant table, either. My brother's wings got cold, because he didn't want to eat hot wings without a drink available, and I didn't want to try finishing my Blazing wings without an extra order of celery. He finally went to the bathroom with the prophetic words "Watch her show up while I'm gone." Indeed, she came by just before he got back, and I related his request - the soda he ordered, and the wings reheated so he could eat them. She got that taken care of and brought us the checks, then disappeared for a while longer. She offered me a refill, but I'd had about enough (I don't like to drink too much right before leaving), and my brother never got another refill after that. I left 20% or so only because I was taking advantage of a special that made the check much cheaper than it would normally have been, and he left change to the nearest dollar. We both wrote notes on the receipt explaining why the tips were so small. Does no one stop by a table where somebody's not eating, and is looking around for a server, to ask how the meal is going? Does no one ask if a customer wants a refill, and if so, what he's drinking? And why was the only apology offered with the checks, rather than when she picked up and dropped off the food in response to the complaint? My brother's suspicion that it was delivering the checks that reminded her she needed to make a good impression to get a good tip may not have been far off.
At least, this time, the police were eating a few booths back from us rather than blocking my car when I needed to leave. My brother says that's the only thing that stopped him from making a scene, like throwing the glass or turning it upside down. I've had that feeling too. (Which makes me doubly glad he got soda instead of beer. ^_^)