Angels can be so deceiving (cris_nicewelts) wrote in bad_service,
Angels can be so deceiving
cris_nicewelts
bad_service

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Customer Service Woes FROM ANOTHER BLOG - OUT IN THE INTERNETS. OUT THERE.

NOTE:THIS STORY HAPPENED TO A WOMAN BY THE NAME OF CHRYSTAL. HER BLOG IS BOOBS, INJURIES, AND DR. PEPPER

A couple of weeks ago (August 18th, to be exact), I ordered two pairs of pants from The Fashion Bug online. I try to avoid crappy customer service as much as is humanly possible, so online shopping is revolutionary to me.

This is the path of my pants, so far:

Date
Time
Description
Location
August 29, 2006
10:56 AM
Acceptance
FEDERAL WAY, WA *
August 29, 2006
8:59 AM
Enroute
FEDERAL WAY, WA *
August 28, 2006
9:30 PM
Electronic Shipping Info Received
FEDERAL WAY, WA *
August, 29, 2006
8:59 AM
Enroute
FEDERAL WAY,WA
August, 28, 2006
7:02 PM
Sortation Center Departure
KENT, WA
August, 24, 2006
2:51 PM
Sortation Center Arrival
EARTH CITY, MO
August, 24, 2006
6:46 AM
Sortation Center Departure
GROVE CITY, OH
August, 21, 2006
4:30 PM
Sortation Center Arrival
GROVE CITY, OH
August, 21, 2006
1:00 PM
Pickup
INDIANAPOLIS, IN

Ok. So, I live in Mississippi. My pants started out in Indiana, went to Ohio, then to Missourri and now Washington. My pants are like a retired couple, foraging out in their Winnebago.

The following conversation just took place:

"Hi. I'm a bit concerned about my pants."

"Excuse me?"

"Well, not the pants I have on. They're relatively well-behaved, although they won't keep their room clean. I'm more concerned about the pants I ordered from your website over two weeks ago."

"Name, please?"

"Crystal McKnob."

(Now, I actually said, "McKnob", instead of my real last name, "McKee". I think about this blog far too much)

"McKee! My last name is McKee! Not McKnob!"

"Uh huh. Let me see...I show your order is en route."

"Yes, I realize that. Here's the thing...it's been two weeks and my pants are traveling farther away. Your shipping policy says 2 to 8 business days. See, they're maternity pants and I'd like to actually wear them while I'm pregnant."

"If you haven't received them within 20 business days, we'll re-ship them."

"Why? So they can get more frequent flyer miles and visit the ruins in Mexico? Lady, seriously, I expect to get a postcard any day and a picture of my pants smoking a hookah and hanging out with strippers. I mean, they're going all over the continental U.S. and they don't even work for Travelocity. Besides, I don't want new pants. I've grown fond of these pants and I'm worried about them. They need to come home."

"It says here that they're scheduled to be delivered by your postal worker on Monday, September 4th."

"That's Labor Day."

"Oh. Well, in that case, it will probably be the 5th."

"I just want my pants."

"20 days, ma'am. Business days."

"You don't have any sympathy for my plight, do you?"

"You should see my paycheck."

"Can you send me some of your pants? That would make me feel better."

"Have a nice day, ma'am."

Unflappable. I need to call her back.


These are other crappy experiences.
Asshole Sales Person

Crappy Cellular Service

Rant about outsourced customer service
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