grumpyMy parameters for an appointment are: Has to be on a weekday, and has to be between 8am-5pm. Otherwise, it's completely open.
So two weeks ago on Wednesday, I give them a call, and scheduled an appointment for Friday. They're happy about it, agree, get my information, and say they'll call me on Friday morning to give me a better idea about what time our tech will be there.
Friday morning, they call and the tech that was scheduled for our area has a family emergency. I'm understanding, so I reschedule for the following Wednesday. I get called on Wednesday afternoon, and they say they're running late, but he'll be there by 3. He showed up at 4:55. Not enough time to measure. He says they'll call us on Thursday to reschedule.
On Friday, I call them to reschedule. They can't find our information, but agree to call me back as soon as they find the ticket. Monday I call them back to reschedule again. They were due to come out yesterday, between 2:00-4:00. Guess what... they didn't show up again because 'the guy was sick'.
So now we've booked an appointment with a different glass company.
