la bella puttana (teacuptempest) wrote in bad_service,
la bella puttana
teacuptempest
bad_service

My mother and I went to a jewellers because there was a big sale, and I've been wanting all-matching earring studs for awhile. Now, I have 11 piercings between my two ears, so thats 6 pairs of earrings, and I wanted them in white gold because it reacts to my body less so theres less chance if them being infected- my body tarnishes Sterling Silver and turns my skin greeny black.

Anyway, I went in there and the girl was very nice and told us that we could pay for all 6 here and now, and then they'd get the other two from a new store because they didn't have enough stock, and they'd post it out on registered post.

They were little, but they were also 14ct white gold, and that added up quickly. So I paid and wrote my address and name CLEARLY on the envelope and she put the envelope in the pile marked 'In Store Transfers' with all the details written on it. Now that was...mid July.

I hear nothing from the company, and because my mother kept the receipt I can't go and pick them up, plus its a 45 minute drive plus parking fees, and only my boyfriend can drive and i didn't really want to spend that much on fuel for a few earrings, considering how much I'd already paid. So I got my mum to ring them up on August 1st to see where the fuck the earrings had gone. "Oh, our records said you were picking them up so they were returned to the floor and sold". WHAT. We've PAID for them. So she cracked it at them and the woman admitted the earrings were on a layby for another customer, and rather than ruin the custoemrs layby my mother demanded they order a new two sets from another store and send them to me by registered post. This is the third time all up she's mentioned it being sent by registered post, because I didn't want them thrown in the mailbox and left there all day when I was at school- its JEWELLERY and the kids that go to the school across the road steal our mail half the time. She said its fine, we offered to pay extra, she said no, it was fine.

Well on the 11th of August I rang them up personally and they dumped the phone down to go look for it, at which point a child picked it up, yammered on in its own fucking language, shrieked several times and hung it up. So I gave up, wrote it off as a loss, although I'm a bit OCD so I was going to have to sell the other four pairs of earrings because otherwise my earrings wouldn't match. My mum read my LJ and realised I hadn't got them yet and rang them up, completely blasted the manager for being incompetant [at which point I cringed when she told me because I tend to just grin and bear it, whereas she's just flatout honest] and he promised he would send the earrings on the 13th.

I hadn't heard anything more and on the 23rd I finally got my earrings, and they were dumped in a thin orange envelope, no padding, with a bit of paper around them to protect them...and it wasn't unregistered. So they delivered it late on Friday and it was in the mailbox until Monday morning, and it fucking rained the whole weekend.

Oh, and I opened them up and one of the earrings posts is completely bent over. I've given up getting any sort of response from Bevilles [the chain jewellery place] and just made sure that was the 'spare' one that won't fit in my ear.

...
...

I don't really want to do anything but avoid shopping there in future. I can't believe they let it drag out for that long...the other day I put something on raincheck at work and it shouldn't have been raincheckable, so the customer would never had gotten it and we weren't getting anymore in, either. So I fucking rang 23 other stores when I got home, on my own phone bill, on my own time, and found one in fucking ALBURY [I'm in Melbourne, opposite ends of the state, gah] and they're sending it to our store for the customer. Because it was my mistake, so I fucking fixed it up.

Oh god, and I was snarky at dipshits at work today. I'm just fed up with people yelling at me in their own language and expecting me to respond, I mean, Australia is a primarily-English-speaking country, Target has everything in English, and I'm sure as hell not learning a thousand languages to accomodate their laziness. We have a lot of clearance stuff at our store at the moment and our Clearance Bugs [which are those fat, ugly, eldery women who go to Clearance, dig for the fat, ugly, elderly-type stuff which is damaged and demand an even cheaper price] are just mental, I mean, they go apeshit that a pair of trackpants is only $10.86...bitch, it was $39.99 before it was on clearance. I hate it when people leave all their unwanted shit on my register, "oh you put it back". But I think that is for another community. I just think that, hell, I give people such GOOD SERVICE, I pride myself on how much I know about my store and how well I do my job and still people are assholes...no wonder people don't even get motivated enough to care about customers.
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