kristin (layered) wrote in bad_service,
kristin
layered
bad_service

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Since my mother and I moved into our new apartment, we've been harassed several times daily and through the mail by DirectTV advertisements. They call at night, in the morning, always with the pre-recorded message. Usually we just hang up, but today I got fed up (It takes a lot to make me feel fed up, and I'm in a particularly nasty mood today) so I pressed zero when I heard the "Hi, this is Alex from DirectTV calling".

The phone was answered by someone who shouted "HELLO!" at me.

I said, in my polite-yet-firm voice "Hello, could you please remove me-"

*click*


Any ideas how to get hold of their Customer Service Department? Or somewhere I could talk to a CSR and not a salesperson? Their website is only showing what number to call to switch to DirectTV.
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