Now, I was married last month. I was able to call in and add my husband to the account and have a card sent in his name, but when I tried to change my last name on the account to my married name, they said it was company policy that I had to fax a legal document proving the name change because the account "was opened under your maiden name."
Funny thing is, all they asked for was the account number and the name on the account for confirmation when I called. No verifying mother's maiden name, SSN on the account, nothing. Up to this point, I've had absolutely NO problem changing the name on my credit accounts. Verification of SSN and account number, and it's been able to be changed with no problem. Yet Chevron wants a copy of my driver's license, my social security card with the name change, or my marriage license.
Damn it, all I want to do is change the last name to my new legal married one. Thanks for making it feel like you're trying to punish people who get married because they opened the fucking account under their maiden name. MBNA and the other credit companies I have accounts with didn't have a problem with it once I verified my SSN with them.
I'm considering writing a letter to the head of the company...any suggestions on what to say? I'd be ever so grateful for the help.