Sometimes it comes back extra cream, no sugar. Sometimes it comes back extra cream, extra sugar (a more common request, I'm told). If I just take what I'm given it's wrong about 30% of the time. If I confirm "this has NO sugar, right?" with the employee after being handed the cup the employees look disgruntled and offended that I would question their intelligence by repeating the simple order. If I say "Extra cream only," they seem to not get the "extra" part and just put in a drop of cream. If I say "white," they look at me blankly and do not understand what that means. If there was a better way to articulate my order I wish someone would enlighten me!
It seems like such a small thing, but I so look forward to my morning coffee, and it makes me wither a little inside to finally get out of the long downtown coffee line and find that yet again, it's full of sugar. The Copley location I frequent is particularly bad with this. Every bostonian I know is particular about their coffee, so it's not like I'm making outrageously different demands.
They are good about exchanging it when I wait in line all over again - but seriously, I don't see why it's so difficult to make the coffee correctly the first time!