Kimber (chesterismyhero) wrote in bad_service,
Kimber
chesterismyhero
bad_service

Financial Aid woes

so...I'm attending a community college this fall. As a matter of fact, classes start Thursday. I'm receiving the Federal Pell grant to pay for classes and books.



I called the financial aid office last week to find out when book vouchers were going to be released. They told me today. They said they were definately going to be released on Monday, August 14th.

So I crawled my happy ass out of bed at 8:30 this morning so I could be over at the book store when it opened. The way I entered the building, I never saw any signs saying the Pell vouchers hadn't been released. When I went in, there were no signs. The cashiers didn't say anything about the vouchers.

I go on my merry way and I pick out my $550 worth of books, sans one book I needed that they didn't have yet (which is understandable).

I go get in the line that is in front of the tables they use every year for Pell vouchers. I stand there, for at least 10 minutes, with a line growing behind me, before the cashier emerges and says that anyone waiting to use a voucher is SOL. He says that they aren't releasing the vouchers until Thursday. Maybe Wednesday, but probably Thursday.

CLASSES START THURSDAY!!!!!!!!!!!!!! WTF?!?!?!

The financial aid office shouldn't have said the vouchers were going to be ready today if they aren't going to be ready until the end of the week. They should have had signs posted at every possible entry point saying the vouchers weren't going to be released. The financial aid office should have made an effort to inform students that they couldn't get their books today, instead of people driving all the way to school with gas at $3.00 a gallon if they couldn't get their freaking books.
Tags: school woes
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