Amanda M. Rumble (silvergirl0007) wrote in bad_service,
Amanda M. Rumble

Good service is refunding the $29 late fee for making my payment a whole hour and a half after when it was due. Thank you capital one.

Bad service is the fact that there is no way to speak to an operator when you call the customer service line. I had to scour the internet to find out that you had to dial the number and hit pound repeatedly. There was no option in the phone menu options and 0 didn't work either.
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