Call 1, 4:36. I call the right extension, 10 rings, no answer, I hang up.
Call 2, 4:48. I call, try a different extension, 15 rings this time, no answer again. I hang up.
Calls 3 and 4, 4:40 and 4:42, respectively. At the first set of extension options I simply press 0. Each time, a heavily accented female voice gives me her name and says that she's unavailable, and to call back later.
I'm within business hours, and there's apparently no one there, and at no point in these phone calls am I given the option to leave some sort of message. I'm afraid that the date I needed to call by was last Saturday, but without being able to leave a message, there's no proof that I took action to call them.
It's not really about the ticket, I'm just ticked that no one can be bothered to stay at work during normal business hours.