ACM (ladyceleste) wrote in bad_service,

Dear **** Bed and Breakfast of Cecil County, Maryland...

Good service is reading the three paragraph e-mail I send you detailing the very specific questions I had about using your grounds and one of your suites for ceremony and honeymoon only, noting that I said that the website did not have the information I needed, answering my specific questions about using the grounds for ceremony and prep only (and perhaps a honeymoon suite), possibly being pleased that we had been referred to you by our already-booked reception site, and spelling my name correctly when you address me back.

Bad service, obviously, is what I received. My name misspelled, and a simple e-mail that was obviously a "basic form response" telling me that they'd be happy to host my ceremony and *reception*, that their prices and details were listed on the website (uhh, where do you think I got your e-mail address?), expressing pleasure that we'd be renting out their entire facility (which costs basically the same amount as OUR ENTIRE BUDGET), and that I should call them for wedding consultation and an appointment.

Apparently an e-mail, though blatantly offered on their website, is not the way to go with these people.

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