Update from my post here which was..2 weeks ago I believe.
We're still in the dark when it comes to the wonderful magic Comcast is supposedly doing for our situation. In the past two weeks:
-We've been down internet and digital cable for a total of 7 days..I've been keeping a meticulous log
-Been visited by 2 installers and 4 technicians
-Been told that it wasn't anything in our house at least 6 times even tho they check every time they come out
-Been told we aren't the only ones having these kinds of problems and that, no, it isn't limited to just 2 houses in our neighborhood
I have:
-yelled at no less than 7 people in the call center in Canada and here locally.
-written up a scathing letter that will be posted tomorrow, to the attention of the company president here locally. Emails have already been sent higher in the command structure.
-been stuck at home for at least 5 days waiting for 'someone' to show up to tell me the same things over and over again
Supposedly today, they actually fixed a cable - installed a new one somewhere close by - and suprisingly, our internet is back up in all its glory. Digital cable - not so much. At least now I can play catch-up with all the work I've been missing. Thank God for a very understanding hopeful future employer.
I've yet to hear:
-We're very sorry about the problem
-We'll make sure to credit your account for the amount of time you were without service
I'm so over these idiots. As I said in my journal, they suck so hard they'll probably be the cause of a bidding war between all the pimps in town.
We're still in the dark when it comes to the wonderful magic Comcast is supposedly doing for our situation. In the past two weeks:
-We've been down internet and digital cable for a total of 7 days..I've been keeping a meticulous log
-Been visited by 2 installers and 4 technicians
-Been told that it wasn't anything in our house at least 6 times even tho they check every time they come out
-Been told we aren't the only ones having these kinds of problems and that, no, it isn't limited to just 2 houses in our neighborhood
I have:
-yelled at no less than 7 people in the call center in Canada and here locally.
-written up a scathing letter that will be posted tomorrow, to the attention of the company president here locally. Emails have already been sent higher in the command structure.
-been stuck at home for at least 5 days waiting for 'someone' to show up to tell me the same things over and over again
Supposedly today, they actually fixed a cable - installed a new one somewhere close by - and suprisingly, our internet is back up in all its glory. Digital cable - not so much. At least now I can play catch-up with all the work I've been missing. Thank God for a very understanding hopeful future employer.
I've yet to hear:
-We're very sorry about the problem
-We'll make sure to credit your account for the amount of time you were without service
I'm so over these idiots. As I said in my journal, they suck so hard they'll probably be the cause of a bidding war between all the pimps in town.
