_otravez (_otravez) wrote in bad_service,

Here, I call out my own store. "Wally world"... Wal... The pharmacy America trusts...

We do things called rainchecks. Basically, something is on sale. We hand write you a slip, get your name and phone number, and say we'll call you when your item comes in to the store. We will give you the sale price and everything.

People always ask, "Are you sure you'll call?" I say, "Yes!" every time, even though we don't. I also follow up my, "Yes" with, "We get our next truck on Saturday. All of our stock is out on the floor by Sunday, and if we don't call you by Monday, you could call and get us to hold it for you, or just come in with the raincheck."

Most people just come in with their rainchecks [two, three weeks later] because they realize... we won't call you. Some people think we were just out of stock on whatever they wanted. No, we had it. We just don't call.

I don't know why we don't call. My bosses say they don't have the time. I said, "Well, if you let me, I'll go find the items they want and call them myself. That's the point, we call them when we have it." "We don't have time!"

I hate how they do it. Especially when I know I wrote a raincheck for x item, and it's sitting there, in full stock on the shelf, and I can't do anything about it.

I think that's pretty bad_service.

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