a rhinestone in the rough (pixiebitch) wrote in bad_service,
a rhinestone in the rough


A month ago, we went to Dave & Buster's as a group, the waitress got everyone's checks perfect, despite a lot of us wanting them separated, and some of us showing up after others. We understood this made us a difficult group, and she got an awesome tip from all of us because she did such a great job.

Last week when we wanted to pay?

-first everything showed up on one guy's credit card (he definitely wasn't paying for $70 worth of food and drinks)
-then we noticed the card it was all charged to wasn't even his
-we ask for the waiter to separate the check
-this seems like a daunting task, and he hands it off to the same waitress we had last time
-she brings it separated, within 5 minutes, all on one receipt (my drink and someone else's are still one charge, but we both are paying cash so no biggie)
-we attempt to pay for our parts of the check individually (some with credit, some with cash)
-10 minutes later, the waiter brings it back and says, very flustered, that there is a problem so to hold on
-he comes back 10 minutes later, and takes the payments again, explaining at this point that the bill was already paid for in the system.. twice.
-it takes another 10-15 minutes until he brings us the change/credit slips, then wanders off again
-one of the members in the party is supposed to get a $10 game card with the entree he bought, mentions this
-waiter wanders off again, and eventually returns with the card

Overall, we were standing around for about 45 minutes to an hour, just to settle the food and drink tab so we could go play some games. We also had to coax the waiter twice to return credit cards to us.

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