You can't see me (littleminds) wrote in bad_service,
You can't see me
littleminds
bad_service

Debt collectors

I sent back the book to the Mango book club, because I could not pay for it (did not accept my debit card).

Today I got a letter from debt collecters for £29.99! The book was only worth 99p. I paniced, then rung them.

And the lady was SO rude to me. I explained my situation to her. Even a little thing like my surname is hypenated, and only official things I sign up for have the FULL surname, such as banks, etc. And that this was NOT in my full surname. I said that I could not afford it, and she told me to go on benefits! I found that really rude. She kept shouting at me telling me that we were going around in circles. I told her that I sent the book back, unread, so why should I pay for something I do not have. She told me I breeched their contract...but I sent it back! She was adiment I would have to pay, and only offered 2 options...pay £15 now, or let the debt rise and rise! I even asked for a "freeze" on it, until I get a job or get some money or my student loan. No can do! In the end she was shouting at me, talking over me, I was shaking and in tears from her rudeness.

So I rung the bookclub. Conversation went as follows:

Me: X membership number, X address.
Lady: What can we do for you?
Me: I returned a book, and debt collecters wrote to me.
Lady: So you did. I am very sorry about that. Which collecters were they?
Me: Poo-poo company
Lady: Okay then, I will let them know that was an error. Anything else I can do for you today?
Me: No thanks. Bye

Seriously, was there such a need for the first lady to be so rude? I don't understand how people on the poverty line cope. I could have paid the debt straight off, but she wasn't to know that. And why should I pay for a book I do not have? She could have at least made more payment options, frozen it until I could pay, or help me sort out not paying, since I do not have the book.

All's well that ends well I guess.
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