camper4lyfe (camper4lyfe) wrote in bad_service,

My letter to Famous Dave's BBQ

A few friends and I visited the Famous Dave's BBQ in Greece, NY. My letter to them describes the rest

Famous Dave’s BBQ
12701 Whitewater Drive - Suite 200
Minnetonka, MN 55343

July 18, 2006

To Whom It May Concern,

On June 13, 2006, 4 friends and I visited the Famous Dave’s BBQ in Greece, NY. This was our first time visiting your chain, and may very well be the last after the service that I have received from your company.

Our party ordered a small variety of food, including ribs and rib tips. To say the food was overcooked is an understatement. The ribs were chewy and tough. The rib tips were as dry and tough as beef jerky. I did not say anything that night because I thought that it might just have been the way your company does BBQ. After some thought I changed my mind about that and thought that someone should know. On Jun 15th, I sent an email to your guest relations via email and received two emails back, one confirming that the email had been received, and one from in charge of the Greece location. This gentleman requested that I reply with my phone number so that he may contact me about our experience. I replied to that email with my phone number and a good time to reach me. That night I realized that the originally suggested time was past normal working hours, I emailed back apologizing for suggesting a late time and offered my lunch time as a good time to call. I never heard back from him. I waited over a week for a phone call that never arrived, so I emailed your guest relations department again stating that I never heard from . I promptly received an email back from the guest relations department stating that they had spoken with , and that he would call me that evening. It has been over one month since visiting your Greece location and I have not heard back from anyone.

There are currently over 6 barbeque restaurants in the Greater Rochester area. I was willing to try your restaurant, as I love barbeque and look to try new things when possible. I received terrible food on my one visit (it happens, and I was/am willing to give it the benefit of the doubt) for which I paid nearly $90. I spoke up about this bad food and in turn, received terrible service. I was blatantly ignored when I had a very real problem with my food. I thought maybe your company would be concerned with the name it was making for itself in Rochester, which is a full of barbeque “joints”. As of right now, the only name that Famous Dave’s has made for itself is one of blatant disregard for its patrons.

My first time visiting Famous Dave’s is quickly turning into my last time visiting Famous Dave’s. I do hope this issue can be properly addressed. I feel there is no reason for my guest that evening and myself to be ignored.

Thank you for your time. I look forward to hearing back from you regarding these issues.

And yes, I do intend on changing the name once I dig up his real name.
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