nignag (nignag) wrote in bad_service,

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This is my first time posting on here, so I thought I'd share a story about bad service from my bank.

I had a problem with one of my accounts which left me in debt to the bank. A guy called up and I sorted out a repayment plan with him.
Over the next month I was still getting texts every couple of days asking me to phone the bank. Whenever I did, I explained that I had set up a plan, which they then said 'oh yeah, it's on your account'. Finally the texts stopped.
However, about a week later I picked up some post from my old house (yeah, they can't even get my address right!). There was a letter from a solicitor on behlaf of the bank, threatening to take me to court. I phoned the bank immediately to find out what was going on. The woman I spoke to said that the original guy had written a note on the account saying he would implement the plan on the 3rd of the month, but he hadn't. There was no explanation why this hadn't been actioned. Anyway, she apologised lots, and re-set everything. I made sure she sent it to me in writing, and sure enough 2 days later, a letter came through confirming everything.

I suppose it was a happy ending, but still caused a lot of stress!

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