Ring ring ring ring ring ring ring ring bananphone (lubedpumpkin) wrote in bad_service,
Ring ring ring ring ring ring ring ring bananphone
lubedpumpkin
bad_service

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An update from yesterday

Read the first part here.

I check my account this morning, and sure as shit there's a $90 Unavailable funds fee. I call up their hotline and ask what the deal is. I was transferred a bunch, and finally get to someone who explains the following:

I made purchases on the 11th of July totalling $x. However, also on the 11th, I deposited $100 in my account in the form of a check. The system sees that I made a deposit and is forced to use those funds INSTEAD of going to my overdraft account. Since the deposit is a check, it hadn't cleared in my account yet, so for the 3 purchases I made on July I'm charged a $30 fee in Unavailable funds.

She explains to me that the purchases would've gone to overdraft only if the system saw that I had no funds in my account. Since it saw I had funds, it had to use that.

So basically, I'm being punished for making a deposit. *sighs* She claims that the charges are valid. I claim then that the purpose of overdraft is useless, and threaten to close my account SIX times before she says "let me see what I can do," puts me on hold, and reverts $60 of the $90 back to my account.

I'm alright with that, because since my bank sucks, I know they charge $5 for each use of overdraft and the purchases would've sent me over my overdraft limit and that would've been another $15. I'll take my lumps for not balancing my checkbook.

That said, I think I'll be looking into getting an account with a credit union.

Some questions: My mom said that all credit unions are connected and that deposits can be made at any one. She said that she made a deposit at another credit union and they accepted it free of charge. However, they were both credit unions on Long Island, so maybe that has something to do with it.

Also, if I close my account of 5+ years, would that hurt my credit report? Am I better off keeping it open with a little money in there and finding a new bank?
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