Senior bus passes

So, my mom had to take my Grandma to go and get the senior bus pass for her. This was supposed to be a simple trip, drive up to the building, park, escort Grandma in, let her get the pass, bring her back home. Instead, they found that the one building in the city where you can get these passes is on a street that has no parking. So, they drive back to the train station and take the C-train in. But, the nearest station is 3 block away. So, the take the train back to the car and drive back to the building. Mom drops Grandma off and goes and parks in the nearest parkade (4 blocks away, 9 floors, no elevator) and walks back to the building. Now, this is the day when all the senior passes expire, so there is a huge line. In fact, it goes outside, around the building. This huge line is entirely seniors and there are no benches and no shade. Many people eventually gave up and left when the heat got to be too much. Grandma and Mom stuck it out and got her pass, but left with Grandma shaking, dehydrated and stuck in bed for 2 days after because of the pain.

We've written a letter to the city complaining about this. This place used to be on an easily accessible street, with lots of parking and an indoor waiting area with chairs. Why they moved it, I have no idea. But it was obviously a bad decision.