Kibbles (kibbles) wrote in bad_service,
Kibbles
kibbles
bad_service

Cable Modem? HA.

So I recently moved. My DSL wasn't available through Verizon, so I figured I would get a cable modem. I called, they were available, and I scheduled an appointment for November 4th.

Now, I moved in on the first and saw that the pole with the cable is about 5 feet from my property line, and 20 feet, tops, from my front door. The house next to me has cable, and since this is a cluster of bungalows (I am in NYC), her connection is 3 feet from mine at the most. If I were on my roof, I could reach over and touch her connection.

Now what is unique about where I live is I live down a long court, they call it. It's really something like an alley. No car access. You need to walk past 15 house lengths (houses on each side) to get to mine. Now as the phone guy and the direct tv guy found out, I can also get them through the shortcut, I just have to ask a neighbor. But give me a minute to find out.

So first guy comes very late on the 4th. Looks at it, and decides he doesn't have a ladder. I'm not an idiot. You can't be a cable installer and NOT HAVE A LADDER. So he leaves. I reschedule for Saturday. (Had he just said, hey, is there an easier way to get to your house I would have said, WHY YES THROUGH THAT YARD OVER THERE.) Oh, and this is a one story bungalow. Not like he needs something HUGE AND INSANE.

Saturday, this guy comes even LATER, and decides he can't ground it. Says he won't do it but other installers might. That he wants his supervisor to do it. Calls his supervisor in front of me and then happens to mention (it is already just about dark) that he has 5-6 other people AFTER me. C'mon, people, the REAL reason he can't do it? I'm not an idiot.

So supervisor never shows up. Not that day, nor the next business day. Later I am told by sales that I need construction to come out and evaluate.

Then I get told construction needs to come and run a line UNDERGROUND (mind you I already live below street level, the houses are low, its probably NOT a good idea, floods and all that, nothing is underground except the sewers) and then back up again. Yeah. Down the pole, then 20 under the sidewalk and my yard, and then back up again. Sure.

Then eventually construction calls, last Wednesday. Say they will come, run the line INTO my house and then arrange for an installer to come in and, well, install it, bring the equipment and the software. Fine. Says he will call me to schedule a time on Thursday. Doesn't call, doesn't show up.

Meanwhile I contact Earthlink to get dialup. In a fit of boredom online I enquire about DSL. Well I'll be, they have it! They say that Verizon may not offer it even though they are the phone company, but will still lease lines out to an ISP. So I ordered it. Figured whoever got it sorted out first (since they said to not hold my breath there WAS a chance it wasnt available) would get my business. So Earthlink has a couple of hiccups, but managed to turn the DSL line on yesterday and shipped the modem yesterday (they held off shipping until they were sure they could activate out here in the boonies).

So there you go, Optimum. I have good reception and great channels for less money with my DirecTV, which had NO TROUBLE finding my place, getting a ladder up to the roof, and putting the dish up, and then drilling the hole in the wall. Hell, since they are cheaper I even paid to have two televisions hooked up. No problem. And it was free! And now, now Earthlink has my internet dollars, because they actually came through and didn't promise to 'call back with information' or 'email back with information' and not do so.

Every single day I was promised a call back. I made well over 50 calls to Cablevision/Optimum, and a number of emails. I never ever had anyone contact back except to say 'we got your email' and that one call from the construction guy.
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