Becca (beccaweccavt) wrote in bad_service,

  • Mood:
Follow-up to this post.

A supervisor from Planned Parenthood called and left a message on my answering machine. I called back and spoke with her. My letter to the regional office had been forwarded to the clinic she supervises.
She said that one of the practitioners had called in sick that day, but normally they make every effort to not cancel Depo shots since they are such fast appointments. Regardless, she agreed that it was unacceptable for them to not squeeze me in ASAP, and that it was against their normal policy to make me wait so long for a rescheduled appointment.
She thanked me for bringing the situation to my attention, and she was really surprised about how poorly it was handled. She also said she would be reviewing appointment scheduling policies with her staff to try preventing this from happening in the future.
I feel much better knowing that the way I was treated was probably a fluke, and I will continue to go to their clinic as I usually receive pretty decent service.
As a bonus, that whole situation allowed me to find out that their walk-in clinic that is a little out of town is actually pretty well run, and not too busy.

  • Worst Service Ever at Smitty's

    I'm going to copy and paste the email I wrote to Smitty's Family Restaurant's Corporate office about the awful, awful experience we had…

  • Delivery woes. Turned good*

    I like this Dominos, especially after they started delivering cakes, cookies, and salads in addition to the standard menu. I also know how the GM…

  • Won't be eating there again

    Was in line at a local fish and chip shop that sells more than just fish and chips (burgers and other types of fast food fancies) and witnessed a…

  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded