にっきい (legomyelfboy) wrote in bad_service,
にっきい
legomyelfboy
bad_service

Bad service waitress / Good service hostess.

My friend and I decided by the flip of a coin which restaurant to attend. Whether we would go upstairs or stay on the bottom floor. Bottom floor won, and so we went in.

We were seated by the hostess, we ordered drinks and food from the waitress. The place was not crowded at all. There was maybe a total of 4 tables (possibly 3?) that the waitress was serving. The food wasn't brought out by the waitress, but hey - sometimes things get hectic and runners bring stuff like that out... but what bothered me is she never came by to check on us, or ask us how we were doing. I had ordered a coffee, she knew this because not only did she take our order but she brought the drinks out too. Surely for $2.49 I should get offered a refill, correct?

Well the waitress did such a good job of avoiding us she only visited the other three tables. Might I note that we were the youngest (20s) out of the four tables? Also the only table without a male seated at it? >_>; Regardless, after several attempts at flagging down the waitress I ended up having to flag the hostess down on her way back from seating a group of people. I asked her if refills on coffee were free (I wasn't sure because coffee wasn't even listed on the menu... so it didn't say whether or not it had free refills). She said she wasn't sure but she'd check it out.

I was expecting her to go and ask and maybe notify the server that I wanted coffee. She went above and beyond our expectation and brought the coffee herself as well as making a second trip to get some cream. She was also the only person we could flag down to request separate cheques. After we got our cheques delivered the server decided to appear and offer a coffee refill. After the meals had been finished for ten minutes now, after the bill was infront of us. A little too late to save your tip there lady.

My friend and I weren't impressed and left .75 on a $30 something bill totaled and gave $5 to the hostess. She at first attempted to refuse the tip but I said, no, we want you to keep it because you gave us the best service during our entire visit. She apologized for the bad service and I said, no don't apologize, it's not your fault. You went above and beyond your duties as a hostess. You're awesome. That's why you deserve the tip and not the waitress.
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