fruitynutcake (fruitynutcake) wrote in bad_service,
fruitynutcake
fruitynutcake
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Amazon.Com

I think this is more the fault of the US Postal Service, because Amazon has been quite helpful.

I ordered a gift for a friend on 16 June, to be delivered to her home in Tennessee by 27 June. Was emailed on 21 June, told that the package was then being shipped. And then we waited. The tracking info copied from the website:

Jun 30, 2006 09:52:00 AM ATLANTA GA US In transit
Jun 24, 2006 12:51:00 PM GREENSBORO NC US In transit
Jun 22, 2006 12:50:00 PM PHILADELPHIA PA US In transit
Jun 21, 2006 --- US Carrier notified to pick up package

We boggled at the several days it apparently sat in North Carolina, then boggled some more at ending up in Atlanta. At which point, I emailed Amazon to ask what was going on. They wrote back, saying it looked like the package was lost (how it's lost if they can still track it, I do not know) and they would rush another copy, free of charge. Okay, good. Disappointing we couldn't get it there when we wanted, but at least she'll get it eventually.

Amazon emailed me this morning to say that the replacement package had shipped. For laughs, I checked the tracking info on the original - it's back in North Carolina. W.T.F.
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