I went in, wandered back to the glass cases, and within 30 seconds someone walked up and asked if they could help me, I said I needed a dvd drive from the glass case, they said they'd go send someone, and not 30 seconds after THAT another guy showed up, unlocked the case, asked me if I needed anything else, I said no, and he gave me the dvd drive and walked me up to the front where I waited in line for about another 30 seconds and paid for my drive, which is now in my computer and installed and running beautifully.
So go figure - they must have been having a bad day the other day. I was hoping that was the case - I *like* shopping at that OD - it's not more than a five minute drive from my house. ^-^