Mikazuki (naishinnou) wrote in bad_service,
Mikazuki
naishinnou
bad_service

Punter catches Comcast napping

http://www.theinquirer.net/?article=32570

Dozy repairman is Interweb star
By Nick Farrell

US CABLE OUTFIT
Comcast's poor customer service came under the spotlight this week after an angry punter filmed one of its technicians snoozing on the job.

According to Via YouTube the punter had a broken router and after several missed appointments, hours on the blower to customer support, Comcast sent around a technician to fix the problem.

However, the bloke couldn't fix it and resorted to ringing up the technical support people at Comcast, who put him on hold for an hour.

While the minutes dragged by, the Comcast techie nodded off on the couch. The customer filmed him and posted it on the World Wide Wibblyweb here.

The punter complains that he has been in his apartment for three weeks and his Internet connection is still non-functional. It is not clear if he has got the techie off the sofa yet.

"This [film] is my tribute to Comcast, their low quality technology and their poor customer service," he said here. µ

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