Bad AOL service, or typical AOL service? You decide.
Caught on tape: An AOL representative refusing to let a customer cancel his account. AOL claims to have fired the guy and glosses over any mention of this being their typical policy toward cancellations. I'm pretty sure it's illegal to tape conversations like this from the customer end, but maybe if more tapes like this surfaced, companies with bad customer service and tech support would shape up. Also, we'd have voice prints for half the population of India, but that's just me being Cynical again.