After no call at eleven I call them no answer. I called 15 minutes later and still it just rang and rang and rang. At noon with still no call I drove down there because I needed to be in San Francisco in two hours. When I got there I asked if they were ready and the groomer said they had been ready for a couple hours and were wondering when I was going to bother to show up. I told them I was under the impression they were going to call and the woman said that I didn't leave my number on the paperwork (um bull crap, if I didn't why can' I look at it).
I apologized and they handed me the bill. They had charged me for grooming two long hair cats, which is almost $15 more than the short hair and then insisted that before they were shaved they were in fact long haired and how was I going to prove it now, and charged me an extra $20 because they were "difficult". This turned my $30 into a little over $50 each. I'm pretty annoyed.