Dresden Wolf (dresden_wolf) wrote in bad_service,
Dresden Wolf
dresden_wolf
bad_service

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You have got to be joking me....

Dear UPS:


As you guys are blissfully unaware, 5 months ago I moved across the country to start a new life. Seeing as how I was forced to make this journey via the wonderful people at United Airlines, I was unable to pack more than a few essential items apart from my clothing.

Moving ahead to last week, I had my father box up most of my old possessions that I really wanted: Books, trophies, high school football helmet, diploma, etc etc etc. I told him my new address. He repeated it back to me. I told him one more time and he read it back to me for clarification purposes. He told me it went out in the mail last week and your lovely delivery guy would present me with my gift of stuff I already own no later than Tuesday, June 13th.

Today is offically the 15th and still no package.

So! I call my father back home and inform him of the odd delay in the arrival of that which is already mine. He gives me the tracking number and I proceed to call your customer service line to find out what the delay is all about.


Oh...the address was wrong? Shocker there, people make mistakes. Do what? Oh so you sent a postcard to the address on the box...the incorrect address...to inform me of the error and that I could come pick it up from your storage area downtown.


THE ADDRESS ON THE BOX DOES NOT FUCKING EXIST. SO WHY IN ALL OF YOUR GREAT FUCKING WISDOM WOULD YOU SEND A POSTCARD TO THAT ADDRESS? How is that going to help ANYTHING? Let me say that again: THE ADDRESS ON THE BOX DOES NOT EXIST. YOU YOURSELF TOLD ME THAT WHEN YOU INFORMED THAT THE PACKAGE HAD A STAY PUT ON IT DUE TO THE ADDRESS NOT EXISTING.

Did you at least call my father at the number he provided at the time he posted the package? Oh you didn't? You were just going to rely on the postcard that was going to the NONEXISTANT ADDRESS? Wow...



This just boggles my mind...the sheer level of stupidity has floored me. They...they sent a card...to a non-existant address. To inform me that the address was wrong.

Apparently, they have been doing this for many years....

I mean...what in the blue fuck?


~Me
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