On Thursday, I got a call from the repair center at Radio Shack. The woman told me that the keyboard needed to be replaced and the new estimate was $196. I told her that I would call back later in the day to let them know if I wanted to go ahead with the repair. Three hours later I called back, gave them my reference number and let them know that I had decided to go ahead with it.
This morning, I got another call and the woman said that I hadn't called back to tell them what I want to be done with my computer. Again, I said to go ahead with the repair. I asked how long it would take and she told me that I should get my laptop back by next week.
By the time I get my laptop back, it will have been almost a month that it's been there. How did two weeks maximum and $119 turn into four weeks (it will be four weeks on Sunday) and $200?
I am considering writing Radio Shack's corporate office a letter explaining the horrible service I have received. But I wonder if it's worth it -- do you guys think any good will come from it?