Anna Bananna (ariel770) wrote in bad_service,
Anna Bananna

Progressive Auto

A few weeks ago whilst waiting at a stop light a 2003 Hyundai Santa Fe smashed into the back of my 2001 Kia Rio.  No problem... No one was hurt I took her insurance information and went on my merry little way.  I called Progressive, her insurance provider, and set up a time to drop my car off at their service station and pick up my rental car.  Here's where the suck comes in...

They were nice when I dropped my car off and they told me that someone would contact me later to give me updates on the status of my car.  They called me that night 10 minutes after they had closed and left me a message that told me that my car was a total loss and that my adjuster would call me the next day to arrange things.  

Next day... No one calls... 
Day after... No one calls... I finally call him and ask what is going on.  He gives me some miserable excuse about not having all the information.  He tells me I can go pick up my car (which is good because I missed it) and that he would call me by the end of the week...

That was Wednesday 6/7... He has yet to call me back.

I pick up my car... and it looks worse than it did when I dropped it off.  AND as the guy at the station is pulling the Crash Wrap off he breaks the latch on my trunk.  So I had to duck tape my trunk shut in order to drive home.

I guess this really doesn't suck a whole lot but it is very frustrating not knowing what is going on with my claim and that they seem to not want to call me back. 

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