canadian_momma (canadian_momma) wrote in bad_service,

Boston Pizza

It was my birthday on June 1st. My dad's girlfriend and I went for a pedicure together, which was great. After the spa, she decided to take me to Boston Pizza. Not my favourite restaurant, but my Dad and Emma (my 3 1/2 year old daughter) met us there. The food was decent, but the service was the worst I've had in a long time. Ridiculously bad service. The waitress should not have a job. At the end, after we had paid our bill, she brings over a doggy bag and tells me that she forgot to give me the birthday brownie that you get for free on your birthday. Oh, by the way, there is also a little container of vanilla ice cream in there. Keep in mind that we were already getting up to leave and it is freaking hot outside. I look in the bag. The brownie looks great. The ice cream is already melted in its little container, which appears to have been dropped. The container is all dented and dirty on one side. So we left the ice cream container on the table. She fucked up our orders completely. How can you fuck up one kids grilled cheese, one appetizer and a pizza to share? Duh - umb. Since she fucked up the pizza, Emma was left waiting for her grilled cheese. She brought our pizza, with no olives, to the wrong table and came out to see if we would just take the one with olives. She was rude, asked why we didn't want olives and why we couldn't just pick them off. If we weren't allergic, we should just take the one with olives and pick them off, right? Come on. I hate olives. I didn't want one with freaking olives. Then she says that they are making a new one without and it will be another 15 minutes. It would have been fine if she had just come out and told us that there was a mistake, but she was really rude about us not wanting olives. While we were waiting for them to make a new pizza, I asked if Emma could at least have her grilled cheese. Sure, she could have it, its been ready for a long time. It was so ready that it was cold when she got it. Emma didn't mind and ate it anyway, but I was pissed. My dad's beer was flat. My ginger ale was flat. Ugh. She was pissed off when we asked for new ones and just brought out water. I guess there was something wrong with whatever makes the drinks carbonated, so she asked if we wanted wine. I'm 8 months pregnant - do I look like I want wine? Won't be going there again...ever. I think I said that the last time we got stuck going there, about a year ago. That time I ordered a strawberry margarita, which came to me as a regular lime margarita with a small shot of strawberry syrop floating in it. The waitress argued with me that is was, in fact, a strawberry margarita. What? Anyway, this time the pizza was good when we finally got it, but that doesn't make up for shitty service. My dad paid for dinner - I hope he didn't give her much of a tip, if any. Where are those restaurant comment cards when you need one? I sent a comment about the whole experience on the comments section of their website. That was Friday. I'll see if I hear anything from them. What are they going to do? Give me a free meal? That won't make me want to go back to be subjected to crap service like that again. I should have asked to speak to a manager, but I was tired. I had my daughter with me and am 8 months pregnant. I really didn't feel like a confrontation.
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