I'm half-doomed and you're semi-sweet (likelystory) wrote in bad_service,
I'm half-doomed and you're semi-sweet

As a followup to this post about my health insurance, I was indeed able to call CIGNA and have my prescription processed with my SSN. The customer service line was very helpful and I was on hold for all of about 30 seconds before speaking to a representative. So the only bad service that remains was on the part of Conexis for telling me that I would be able to use my old policy numbers, and the insurance companies for taking months to send me new insurance cards. (I still have not recieved my prescription card; thank goodness I don't really need it to get my meds.) Thanks to everyone who commented with help.

And now I'm here with more bad_service, this time from mall security at the place where I work.

Our store is about 10 feet from the main security desk. Yesterday, one of our customers was approached by an acquaintance, who started yelling loudly at him, then grabbed him, took his wallet, and ran off. Mall security had to be called over, since they hadn't noticed the loud confrontation that had just taken place, and then apparently just shrugged and did nothing. (I heard this story secondhand, so I'm slightly fuzzy on the details.)

Also, about a year ago, there was an extremely creepy man who would come around at closing time and talk to all of the female employees. Our store doesn't have a security gate, just a counter, so we attracted most of his attention. He would not leave when we asked, and would often attempt to touch us on the arms or shoulders while we were working, in spite of the fact that we had no idea who he was. When it became clear that he was coming around every night, several of the girls started having their boyfriends pick them up from work, since we have to take the trash to a dark, out-of-the-way dumpster at night. When the boys asked him to leave us alone, he got into a shouting match with them, so we called security.

"Aren't you a little early for your shift?" they asked as they walked up (apparently the guy was a night janitor at the mall).

The guy replied that he came to work three hours early so he could "meet cute girls."

When we told security that he was making us very uncomfortable, they looked at us as if we were crazy and told us we were overreacting. "He's not going to do anything to you," were the exact words used.

The next day, we talked to one of our friendly, non-creepy day janitors about the creepy guy. He got the guy fired, and we haven't seen him since.

What does security do, then? Well, today they were all over one of our very nice customers because he was wearing a bandana on his head. Robbery? Possible stalkers? Obviously not a big deal compared to those ruffians who play fast and loose with mall dress code. They're also very good at catching people who dare to run in the mall.

Gee, I feel so safe.
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