This is how I rock (cindy_ann) wrote in bad_service,
This is how I rock


I was visiting my parents a couple weeks ago when my mom told me there had been a couple of break ins in their neighborhood which was surprising because it's a nice neighborhood they had been living there for years with no problems. So they decided they were going to get an alarm and chose to go with ADT.
My dad called and set up the appointment and they said they would show up on Monday the 2nd. My dad didn't have a calender in front of him so he said ok. When he saw that Monday was the 1st he tried to call back but no answer so I said I would wait for them on Monday since he and mom had to work.
They didn't show up we called and they said well even though he said Monday he also said the second and they have things scheduled by the number date not the day date. Ok I'll wait for them on Tuesday then. Again no one shows up so my dad calls and the guy said he got backed up and they would be there tomorrow. (Yeah thanks for calling to tell us that.) So the guy shows on Wednesday and says he needs to get under the house and where was the door to the basement. I told him I was sorry but we didn't have a basement but a crawlspace under the house and that we had mentioned that when we set up the appointment. Then he tells me no one told him that and proceeded to whine and complain about the fact that this is America and every house should have a basement. When he gets out of the crawlspace he begins to drill a hole in our hardwood floor. I asked him what he was doing and he said that he needed a hole to run the wire though and that we wouldn't ever notice the hole. As he starts to run the wire he notices that there is a board preventing it from fitting through the hols so he STARTS TO DRILL ANOTHER ONE. When I ask him what he's doing no he said that the first one was too close to the wall and not to worry because he was going to putty it up. When he finishes and there are now 2 holes in our wood floor and 3 in the linoleum floor in the kitchen he leaves. He wrote down the alarm code and instruction on how to change it if we wanted to. I left it the way it was for now and went to run some errands since I had been stuck for 3 days waiting for this guy. I set the alarm and go.
When I come back I go to turn off the alarm and when I punch the alarm it keeps beeping when I still can't do it after 3 tries I'm locked out of the system and assume the police are coming to take me away for breaking in my own home. Only they never come because they guy set it up wrong and it never notified the police so basically it did nothing. When my dad came home he blew up over the holes in the floor filled with a grayish putty he calmed down and called ADT to have them tell him I must have tried to change the code and did it wrong and turned off the police notification. What? It took 2 weeks and 4 visits before they got it right.
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