To whom it may concern,
Tonight I had the worst customer service experience I have ever had. This is certainly saying something as I can't remember the last time I had a good customer service experience in one of your stores.
My husband and I stopped at your store to pick up a few odds and ends. It was frustrating to begin with when I wanted to get a pair of shoes but due to the shoe department being completely disorganized I was unable to find what I was looking for and there was not even an associate around to ask for assistance. I gave up on getting shoes and we decided to finish our shopping. After we had gotten everything we needed we headed for the checkout. We passed 3 or 4 checkout lines which were all closed and then we looked and saw at the other end of the store that the lines were backed up 10-12 people deep at least. As we headed in that direction I saw a man get in line at a register just in front of me, I looked and the line was only 4 people long. I noticed that the light was off at this register however a man had just gotten in line and the cashier did not say that he was closed. I got in line and again the cashier did not say he was closed. While my husband and I stood in line he mentioned that he remembered long ago when Wal-Mart would open another register if there was more than 3 people waiting, but apparently they don't seem to care anymore.
After we waited about 15 minutes a woman in a Wal Mart vest (I later found her name is Sheneka) stomped up to the register and started bellowing that the register was closed and it had been closed for 20 minutes and how the last person that was rung up was supposed to be the last customer and we all had to go to another line. The woman behind me asked her if they were opening another register and Sheneka stated that they were not and we just had to go get in another line this register was closed. At this point I told her that we had been in line for quite awhile and that the cashier never told us the line was closed, Sheneka then screamed at me while flinging her hands around that "that did not matter this line was closed!" Didn't I see the light was off? She said that I "should know better" and it was my own fault.
At this point I left my cart and walked out.
I have worked customer service for 10 years. I understand the frustration at trying to let a cashier go home on time. However it is the cashier's responsibility to let customers know when he is closed. As for Sheneka, it is completely unacceptable to EVER scream at a customer and to be as rude and sarcastic as she was.
I am tired of searching through dirt and clutter to find what I want. I am tired of there never being anyone to ask for help. I am tired of spending twice as long standing in line than I spent actually shopping. And above all I am tired of being treated rudely and disrespectfully and like I am completely inconveniencing the store personnel and cashier by simply being there.
I will not be going to another Wal Mart in the future. It's not worth it.