Jim (jumbach) wrote in bad_service,
Jim
jumbach
bad_service

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Mail-Order Frustration

Here's a copy of a nasty letter I just sent off to a music club that I've belonged to for a while. It's one of those standard deals where they send you something every few weeks unless you call or write to cancel, which I have never, ever failed to do before the deadline. (I will also point out that the "cancel" number is in New Jersey, and I'm in California, so it's not free.)

Dear MHS:

Yesterday, I received still another Recording of Distinction after having called your customer service line to stop the delivery well before the deadline. (I will be returning that shipment under separate cover.) I understand that happening once, maybe twice, but this is now at least the fourth time that such an event has occured, and, frankly, it is getting quite frustrating. It is equally frustrating to get a reminder to pay for shipments weeks after the check has been mailed and cashed. This, too, has happened on more than one occasion.

Therefore, I have no choice but to cancel my membership. Which is really too bad, because I was looking forward to placing a rather large order for music from your special holiday catalog. Please ensure that my catalogs and mailings stop as soon as possible. Thank you.

I would be willing to reconsider joining in a year or two, after giving you time to work out whatever bugs you have in your system that prevent me from effectively stopping unwanted shipments. In the meantime, I will have to purchase my music elsewhere. I am very sorry that I have to take this action.


Too bad for them; I've been a member of several other "clubs" for many years and have never, ever had problems like this. The Musical Heritage Society REALLY needs to get its act together.
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