Jim (jumbach) wrote in bad_service,

  • Mood:
  • Music:

Mail-Order Frustration

Here's a copy of a nasty letter I just sent off to a music club that I've belonged to for a while. It's one of those standard deals where they send you something every few weeks unless you call or write to cancel, which I have never, ever failed to do before the deadline. (I will also point out that the "cancel" number is in New Jersey, and I'm in California, so it's not free.)

Dear MHS:

Yesterday, I received still another Recording of Distinction after having called your customer service line to stop the delivery well before the deadline. (I will be returning that shipment under separate cover.) I understand that happening once, maybe twice, but this is now at least the fourth time that such an event has occured, and, frankly, it is getting quite frustrating. It is equally frustrating to get a reminder to pay for shipments weeks after the check has been mailed and cashed. This, too, has happened on more than one occasion.

Therefore, I have no choice but to cancel my membership. Which is really too bad, because I was looking forward to placing a rather large order for music from your special holiday catalog. Please ensure that my catalogs and mailings stop as soon as possible. Thank you.

I would be willing to reconsider joining in a year or two, after giving you time to work out whatever bugs you have in your system that prevent me from effectively stopping unwanted shipments. In the meantime, I will have to purchase my music elsewhere. I am very sorry that I have to take this action.

Too bad for them; I've been a member of several other "clubs" for many years and have never, ever had problems like this. The Musical Heritage Society REALLY needs to get its act together.

  • Silly Sprint people

    I want to change to sprint so I contacted them via phone. Here’s what happened and why Them: you can join for 200.00 Me: that’s a lot of money your…

  • (no subject)

    Well,  I unofficially long my last non - grapevine tested  and advice from Facebook nurses and things.  Add it id's , it is. I'm going to harshly…

  • HOA Woes

    So I live in an HOA. Back in December, our mailbox was hit twice and we had to fix it to the tune of $150 because our HOA use uniform mailboxes. In…

  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 1 comment